> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-docs-limits-personalize.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-docs-limits-personalize/hPzVPdmSQLVTsMCg/images/moengage_29f0ac.png?fit=max&auto=format&n=hPzVPdmSQLVTsMCg&q=85&s=3055c0f3689ae84970eab9062c6381df" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-docs-limits-personalize/K1Mjmkc_Ze1-88v9/images/moengage_ea5a85.png?fit=max&auto=format&n=K1Mjmkc_Ze1-88v9&q=85&s=56354a31f7273f74e45ca0a7a7149793" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-docs-limits-personalize/a4sdK1l_bSwNJRb5/images/moengage_4530b9.png?fit=max&auto=format&n=a4sdK1l_bSwNJRb5&q=85&s=67cea46674625ca9c0e056b271057469" width="1440" height="160" data-path="images/moengage_4530b9.png" />